Contact & Seller Information
Last updated: 13 September 2026 Applies to: www.kovan-ai.com
1. Service Provider
| Field | Value |
|---|---|
| Legal name | Bartu Atilla (sole proprietorship) |
| Business | Kovan software service (B2B SaaS) provided via kovan-ai.com |
| Address | Cevizli Mah. Zühal Cad. A Ticari Blok Apt. No: 46/50, Maltepe / Istanbul, Türkiye |
| hello@kovan-ai.com | |
| Phone | +90 507 994 2222 |
| Web | https://www.kovan-ai.com |
2. Support Channels
You can reach us at hello@kovan-ai.com for any matter. All requests are logged through this address.
| Topic | Where |
|---|---|
| Technical support, bug reports | hello@kovan-ai.com |
| Subscription, invoices, payments | hello@kovan-ai.com |
| Cancellation and refund requests | hello@kovan-ai.com |
| Data protection (GDPR / KVKK) requests | hello@kovan-ai.com |
| Contractual and legal notices | Postal address above |
Response time: Requests are answered within 2 business days. Data protection requests are resolved within 30 days as required by applicable law.
3. Related Documents
- Terms of Service
- Distance Sales Agreement
- Cancellation & Refund Policy
- Service Delivery & Access
- Privacy & GDPR Notice
4. Complaints and Dispute Resolution
Users qualifying as consumers under Turkish Consumer Protection Law no. 6502 may apply to the Consumer Arbitration Committees or Consumer Courts at their place of residence or where the service is provided. Monetary thresholds are updated annually by the Ministry of Trade.
For users purchasing for commercial or professional purposes, the Istanbul (Anadolu) Courts and Execution Offices have jurisdiction.