Distance Sales Agreement
Last updated: 13 September 2026 Applies to: www.kovan-ai.com
This is an English translation provided for convenience. The Turkish text at /mesafeli-satis-sozlesmesi is the legally binding version.
1. Parties
PROVIDER (Seller)
| Field | Value |
|---|---|
| Legal name | Bartu Atilla (sole proprietorship) |
| Address | Cevizli Mah. Zühal Cad. A Ticari Blok Apt. No: 46/50, Maltepe / Istanbul, Türkiye |
| hello@kovan-ai.com | |
| Phone | +90 507 994 2222 |
BUYER (User)
The natural or legal person identified by the name, email, address, and any tax details provided during registration and checkout. These details, together with the order summary generated on confirmation, form an integral part of this Agreement.
2. Subject
This Agreement governs the rights and obligations of the parties in relation to the digital software service (SaaS) subscription ordered electronically by the BUYER through kovan-ai.com, in accordance with Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation.
3. Essential Characteristics and Price
Service: Kovan is a browser-based software service offering role-based AI assistants, shared company memory, and a decision log for early-stage startups. No physical goods are sold.
Plans and prices: Current plan contents, monthly/annual prices, and usage limits are published in the pricing section of the platform. The price displayed at the time of ordering and confirmed in the order summary applies.
- All prices are in Turkish Lira (₺).
- Displayed prices are VAT inclusive; no further tax is added.
- There is no shipping or delivery charge; the service is performed electronically.
- Unless cancelled before the end of the period, the subscription renews automatically at the same price. Price changes are notified before they take effect.
4. Payment
- Payments are collected by credit or debit card through the licensed payment institution PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş.
- Card details are not stored on Kovan servers; payment data is transmitted directly to the payment institution.
- If payment is not approved or is cancelled, the PROVIDER has no obligation to supply the service.
- Invoices are issued according to the details provided at checkout and sent by email.
5. Performance (Delivery) Method and Timing
The service is performed instantly in electronic form. As soon as payment is approved, the selected plan's limits are applied to the BUYER's account and access is enabled (a few minutes at most). See Service Delivery & Access.
6. Right of Withdrawal
A BUYER qualifying as a consumer generally has 14 days from conclusion of the contract to withdraw without giving a reason.
However, under Article 15(1)(ğ) of the Distance Contracts Regulation, services performed instantly in electronic form and intangible goods delivered instantly to the consumer are exceptions to the right of withdrawal.
Because the service under this Agreement begins to be performed immediately upon payment approval, the BUYER confirms at checkout:
"I accept that the service will be performed instantly in electronic form and that I therefore have no right of withdrawal."
Giving this confirmation extinguishes the right of withdrawal.
If this confirmation was not given, or performance has not yet begun, the 14-day right of withdrawal applies. Withdrawal notices are sent to hello@kovan-ai.com; payment is refunded within 14 days of receipt at the latest.
Voluntary refunds offered by the PROVIDER independently of this exception are set out in the Cancellation & Refund Policy.
7. Obligations of the Parties
PROVIDER:
- Supplies the service in accordance with this Agreement and the published plan contents.
- Takes reasonable technical and organisational measures to protect account security.
- Processes personal data in line with the Privacy & GDPR Notice.
BUYER:
- Is responsible for the accuracy and currency of the details provided at checkout.
- Keeps account credentials confidential and is responsible for activity carried out through the account.
- May not use the service for unlawful purposes, in ways that infringe third-party rights, or to circumvent plan limits.
- Is responsible for reviewing and using AI output; output does not replace professional legal, financial, or medical advice.
8. Suspension and Termination
The PROVIDER may suspend the service or terminate this Agreement in cases of breach, payment default, security risk, or legal obligation. Where termination is not attributable to the BUYER's fault, the fee for the unused period is refunded.
The BUYER may cancel at any time. On cancellation, access continues until the end of the period already paid for.
9. Force Majeure
Natural disasters, war, strikes, cyberattacks, power or internet infrastructure failures, and outages at hosting, AI model, or email providers beyond the parties' control constitute force majeure. Obligations are suspended for the duration of such events.
10. Dispute Resolution
A BUYER qualifying as a consumer may apply, subject to monetary thresholds, to the Consumer Arbitration Committees or Consumer Courts at their place of residence or where the service is provided. Thresholds are updated annually by the Ministry of Trade.
For a BUYER purchasing for commercial or professional purposes, the Istanbul (Anadolu) Courts and Execution Offices have jurisdiction. Turkish law applies to this Agreement.
11. Entry into Force
The BUYER confirms at checkout that they have read and accepted this Agreement and the pre-contractual disclosure. The Agreement is concluded upon completion of payment. A copy is sent to the BUYER's email address and remains accessible through their account.
Contact: hello@kovan-ai.com · Contact & Seller Information