Service Delivery & Access

Last updated: 13 September 2026 Applies to: www.kovan-ai.com

1. Nature of the Service

Kovan is an entirely digital software service (SaaS) provided through kovan-ai.com. No physical goods are sold, shipped, or delivered.

Accordingly, there are no shipping, freight, or delivery charges.

2. Delivery Method and Timing

Item	Details
Delivery method	Electronic — access is enabled on your account
Delivery time	Immediately after payment is approved (a few minutes at most)
Delivery location	The Kovan account linked to your registered email address
Shipping fee	None (no physical delivery involved)

As soon as payment is approved, the limits of your selected plan are applied to your account and all plan features become available. A confirmation email is also sent.

3. Requirements for Access

To use the service you need:

a valid email address and a Kovan account,
an internet connection,
a current web browser (recent versions of Chrome, Safari, Edge, or Firefox).

No separate software installation is required.

4. Duration of Access

Your subscription remains active for the purchased period (monthly or annual). Unless cancelled, it renews automatically on the same terms. If cancelled, access continues until the end of the period already paid for.

5. If Access Is Not Provided

If your payment was taken but access was not enabled, write to hello@kovan-ai.com. If the cause is technical, we resolve it first; if it cannot be resolved, your payment is refunded in full. See Cancellation & Refund Policy for details.

6. Service Continuity

Kovan schedules planned maintenance during low-traffic hours where possible and aims to announce significant downtime in advance. Outages caused by third-party infrastructure providers (hosting, model providers, email) are outside Kovan's control; in such cases service is restored as quickly as possible.

Seller: Bartu Atilla (sole proprietorship) — Cevizli Mah. Zühal Cad. A Ticari Blok Apt. No: 46/50, Maltepe / Istanbul · hello@kovan-ai.com