Cancellation & Refund Policy
Last updated: 10 November 2026 Applies to: www.kovan-ai.com
1. Scope
This policy governs cancellation, withdrawal, and refunds for paid subscriptions purchased through Kovan (kovan-ai.com). Kovan is an entirely digital software service; no physical goods are sold.
2. Cancelling Your Subscription
You may cancel at any time, without giving a reason.
- Where: Dashboard → Billing, or by writing to hello@kovan-ai.com.
- What happens: The subscription does not renew at the end of the period. Access remains open until the end of the period already paid for.
- Fees: No cancellation penalty or deduction applies.
Within 14 days of purchase you may cancel the agreement and return the product for a full refund. After those 14 days, cancellation does not by itself refund the period already paid; access stays open until the end of that period. Other refund cases are set out below.
3. Right of Withdrawal (Consumers)
Users qualifying as consumers generally have a 14-day right of withdrawal under the Turkish Distance Contracts Regulation.
Important exception: Under Article 15(1)(ğ) of that Regulation, services performed instantly in electronic form and intangible goods delivered instantly to the consumer are excluded from the right of withdrawal.
A Kovan subscription is applied to your account the moment payment is approved and the service begins to be performed immediately. For this reason, at checkout you are asked to confirm:
"I accept that the service will be performed instantly in electronic form and that I therefore have no right of withdrawal."
Giving this confirmation extinguishes the statutory right of withdrawal.
If this confirmation was not given, or if the service has not yet begun to be performed, the 14-day right of withdrawal remains valid and the payment is refunded in full upon request.
4. Kovan's Voluntary Refund Policy
Notwithstanding the withdrawal exception, Kovan voluntarily issues refunds in the following cases:
| Situation | Refund |
|---|---|
| Payment taken but account access could not be enabled | Full refund |
| A technical fault materially prevented use and could not be resolved | Full or pro-rata refund |
| Duplicate payment taken | Full refund of the excess amount |
| Cancelled within 14 days of purchase | Full refund. Usage in those 14 days does not remove this right. |
| Cancelled after 14 days, with the period already in use | No refund; access continues to period end |
| Mid-period cancellation of an annual subscription | Pro-rata refund considered for unused full months |
No payment is taken during the 7-day free trial, so no refund applies. If you do not wish to continue, you need do nothing: the account simply becomes read-only when the trial ends.
5. How to Request a Refund
- Write to hello@kovan-ai.com from your registered account email address.
- Use "Refund Request" as the subject line and briefly state your reason.
- Your request is reviewed and answered within 2 business days.
6. Refund Timing and Method
Approved refunds are issued using the original payment method, to the same card or account; no cash or third-party account payments are made.
- Kovan submits the refund to the payment institution within 14 days of approval at the latest.
- The time for the amount to appear on your card depends on your bank and usually takes 2–10 business days. This period is outside Kovan's control.
Refunds are calculated on the amount actually charged, after deducting any discounts or promotional codes used.
7. Taxes
All prices shown on the platform are in Turkish Lira (₺) and are VAT inclusive. VAT is included in any refunded amount.
8. Deleting Your Account
Cancelling a subscription does not delete your account. To delete your account and data entirely, use Dashboard → Account, or write to hello@kovan-ai.com. Data is removed in line with the retention periods set out in the Privacy & GDPR Notice.
9. Complaints
If you are not satisfied with the outcome and you qualify as a consumer, you may apply to the Consumer Arbitration Committees or Consumer Courts. Further details: Contact.
Seller: Bartu Atilla (sole proprietorship) — Cevizli Mah. Zühal Cad. A Ticari Blok Apt. No: 46/50, Maltepe / Istanbul · hello@kovan-ai.com